Apple hit with lawsuit over 'butterfly' keyboard

Ismael LynchMay 15, 2018

The class-action-represented by Girard Gibbs LLP-comes in the wake of a petition that is demanding Apple recall its MacBook product line over the keyboard complaints.

According to Techradar, reports from users say that the keyboard design, which was tweaked in 2017, is so fragile that just a small speck of dust or debris can cause it to stop functioning.

"This action is brought on behalf of individuals who purchased model year 2015 or later Apple MacBook laptops and model year 2016 or later MacBook Pro laptops (the "MacBook")". Later ported the design to the MacBook Pro which was launched in 2016. If that fails to solve the problem of non-responsive keys or repeated keystrokes, the only remaining option is fix. Aside from that problem, Apple has generally been hostile to third-party repairs of devices.

The new mechanism replaced the scissors-shaped one, which is the default key switch mechanism for most laptop keyboards. Extreme cases will require the user to take their laptops for service at a Genius Bar or authorised Apple fix facility, which can be a pricey affair.

The suit also accuses Apple of failing to alert consumers about the issue. The issues on the keyboards include complete failure, non-responsive keys, and other issues. At that time, the company claimed that this was more accurate and precise than other keyboards. According to court documents, the keyboard design in a laptop or notebook is essential because typing remains the primary objective of the devices, over time.

Under Apple's warranty, Geniuses might offer to replace the entire top case of the computer, a process that takes about a week. "The keyboard defect in the MacBook is considerably certain to demonstrate".

The lawsuit asks for both damages and refunds for anyone who has paid to replace their MacBook's keyboard. Plaintiffs assert breach of express warranty, breach of covenant of good faith, breach of the implied warranty, violation of the Magnuson-Moss and Song-Beverly Consumer Warranty Acts, violation of the California Unfair Competition Law, violation of California's Consumer Legal Remedies Act and fraudulent concealment.

The lawsuit goes on to allege that "thousands of consumers have experienced this defect" so far, cites numerous Apple Support threads related to the issue, as well as a recent Change.org petition seeking to hold Apple accountable for the defect.

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