Widespread Google Home and Chromecast outages reported, fix on way

Nichole VegaJun 28, 2018

The Google Home and Chromecast devices are experiencing an outage with "some" in a number of territories around the world, the company has confirmed.

In the Google spokesperson's own words, "We're aware of an issue affecting some Google Home and Chromecast users".

Try saying "Hey, Google" to your device and you will receive a reply in no time saying, "there was a glitch, try again in a few seconds" or something like "sorry, something went wrong, try again in a few seconds".

Google confirmed there's a problem with both their smart speakers and the Chromecast, the plug-in video casting dongle for televisions. Soon after, those with Google Home devices also began reporting that their devices were encountering issues. If you don't want to wait that long, a reboot will apparently do the trick right away.

People reported being unable to stream on Chromecast, or use Chromecast to connect to other devices. If you would like an immediate fix please follow the directions to reboot your device.

In several cases, users first noticed the problem because the speakers had failed to play a wake-up alarm.

As it would be nearly impossible to ignore all of the comments online from customers who are experiencing downtime, Google has acknowledged the issue and states that a fix is being worked on. Google added that users would need to reboot their device to get "back up and running", pointing users to a help page on how to reboot their Google Home device.

"The fact that it's been 12 hours my Chromecast has not been working and we're only now finding out there's an issue", one user wrote on Twitter.

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